The MSI RMA department

hackman2007 · March 8th, 2007

Well, I've finally decided to step up (now that I have the money) to RMA my insane motherboard back to MSI. Anyone have any experiences they wish to share before I send in the motherboard? MSI gave me my RMA number way too quickly in my opinion. I just don't want to end up getting screwed by MSI. So anyone have any experience with their RMA department?

polobunny · March 8th, 2007

Sent more than a few boards. (If you don't know i'm a tech in a boutique)
They all came back working fine and dandy. Only problem I had with them was their RMA form that didn't work at first :P
Other than that, top notch. A bit on the long side (at least in canada) though.

hackman2007 · March 8th, 2007

All right thanks. Makes me a bit less nervous. I just hate the fact of RMA'ing stuff. I've had REALLY bad experience returning stuff to factories. (I had to RMA my PS2 5 times, my eMachines computer 2-3 times, and my Toshiba laptop 2 times currently).

**One4yu2c** · March 8th, 2007

I've also RMA'd through MSI using their online form. Sent back an MSI K8N Neo2 Platinum board that I killed when removing the backplate (screwdriver accidentally slipped and scraped the PCB). Got a working replacement back in a couple of weeks.

March 8th, 2007	#1
hackman2007 Join Date: Oct 2006 Posts: 82	The MSI RMA department Well, I've finally decided to step up (now that I have the money) to RMA my insane motherboard back to MSI. Anyone have any experiences they wish to share before I send in the motherboard? MSI gave me my RMA number way too quickly in my opinion. I just don't want to end up getting screwed by MSI. So anyone have any experience with their RMA department? Intel Core 2 Quad Q6600 at 2.4GHz Gigabyte P35-DS3R Revision 2.0 4GB DDR2 667 (Corsair XMS2 x2 and Edge Technologies x2, 4-4-4-12) eVGA 8800GTX stock clocked OCZ 700w GamerXstream power supply Antec Three 300 case Windows Vista Home Premium 32 bit with SP1

March 8th, 2007	#2
polobunny T-Rex Join Date: May 2006 Posts: 5,102 Blog Entries: 6	Re: The MSI RMA department Sent more than a few boards. (If you don't know i'm a tech in a boutique) They all came back working fine and dandy. Only problem I had with them was their RMA form that didn't work at first :P Other than that, top notch. A bit on the long side (at least in canada) though.

March 8th, 2007	#3
hackman2007 Join Date: Oct 2006 Posts: 82	Re: The MSI RMA department All right thanks. Makes me a bit less nervous. I just hate the fact of RMA'ing stuff. I've had REALLY bad experience returning stuff to factories. (I had to RMA my PS2 5 times, my eMachines computer 2-3 times, and my Toshiba laptop 2 times currently). Intel Core 2 Quad Q6600 at 2.4GHz Gigabyte P35-DS3R Revision 2.0 4GB DDR2 667 (Corsair XMS2 x2 and Edge Technologies x2, 4-4-4-12) eVGA 8800GTX stock clocked OCZ 700w GamerXstream power supply Antec Three 300 case Windows Vista Home Premium 32 bit with SP1

March 8th, 2007	#4
One4yu2c I don't know how to put this, but, I'm kind of a big deal. Join Date: Jan 2006 Location: Land of the Lounge Lizards Posts: 2,735 Blog Entries: 3	Re: The MSI RMA department I've also RMA'd through MSI using their online form. Sent back an MSI K8N Neo2 Platinum board that I killed when removing the backplate (screwdriver accidentally slipped and scraped the PCB). Got a working replacement back in a couple of weeks.