Problem with Dad's New Laptop

DrSatan · November 28th, 2006

Okay, my dad got a new laptop and took it with him out of town for work. It is important because he is starting a new business that really needs a laptop.

The laptop is good, but when he tries to sign on to AOL from internet explorer, it won't go to the page...It works on my desktop, my mom's laptop, and these other desktops. I think it might not work in the area he may be in or something. He disabled anti-virus and spysweeper. Still didn't work. He had his webpage guy help him. Didn't work...

Any suggestions? I thought maybe his pop-up blocker was doing it, but I don't think so. Please don't get into an AOL sucks thread, this is important...

**stinger608** · November 28th, 2006

Quote:

Originally Posted by DrSatan

Please don't get into an AOL sucks thread, this is important...

Good point, everyone, please don't start thrashing AOL when he is asking for help!!!!

First, have him download firefox and try again. Maybe it has something to do with the preinstalled internet explorer. The other thing that you might have him check, is the security, privacy, content, and the advanced setting with in the internet options.

If he does not know how to get to the internet options, you click on the tools up at the top, and at the very bottom will be the internet options tab.

DrSatan · November 28th, 2006

Yeah, I tried to have him do that, but he has the "new" internet explorer.

As for FireFox, I don't know if he's smart enough...He's really stupid.

I'll try. Thanks.

**stinger608** · November 28th, 2006

Quote:

Originally Posted by DrSatan

Yeah, I tried to have him do that, but he has the "new" internet explorer.

As for FireFox, I don't know if he's smart enough...He's really stupid.

I'll try. Thanks.

I didn't even think about that, that he would be running IE 7!!! Oops!!!

I have only tried IE 7 for about a day or two, and promptly s**t canned it and went back to IE 6. Then got firefox a little bit later, and have never looked back

Just have him google firefox, or just wait until he comes home and do it yourself and try it. You might also try downloading IE 6, uninstall 7 and install 6.

Quakindude · November 28th, 2006

Is he trying this from a dial-up account or through someones network? Could be anything AOL is blocked by the IT peeps if he is trying to login off of a provided connection.

**Hitman** · November 28th, 2006

Have him call the AOL help desk. They can walk him through the problem. I havn't messed with AOL in years, but from what I remember they are actually pretty helpful.

You might also have him check to make sure his connection setting is set to TCP/IP instead of dial up. Maybe it got changed?

Blondie · November 29th, 2006

Quote:

Originally Posted by Hitman

Have him call the AOL help desk. They can walk him through the problem. I havn't messed with AOL in years, but from what I remember they are actually pretty helpful.

You might also have him check to make sure his connection setting is set to TCP/IP instead of dial up. Maybe it got changed?

I agree. Lot of people having problems with IE 7

DrSatan · November 29th, 2006

Funny, the guy at Best Buy told him to download Mozilla. He's trying that, not sure how it is yet.

**stinger608** · November 29th, 2006

Quote:

Originally Posted by DrSatan

Funny, the guy at Best Buy told him to download Mozilla. He's trying that, not sure how it is yet.

Imagine that!!!

**Hitman** · November 29th, 2006

Quote:

Originally Posted by DrSatan

Funny, the guy at Best Buy told him to download Mozilla. He's trying that, not sure how it is yet.

Where do you think Stinger got the Idea from?

November 28th, 2006	#1
DrSatan Join Date: Nov 2006 Posts: 36	Problem with Dad's New Laptop Okay, my dad got a new laptop and took it with him out of town for work. It is important because he is starting a new business that really needs a laptop. The laptop is good, but when he tries to sign on to AOL from internet explorer, it won't go to the page...It works on my desktop, my mom's laptop, and these other desktops. I think it might not work in the area he may be in or something. He disabled anti-virus and spysweeper. Still didn't work. He had his webpage guy help him. Didn't work... Any suggestions? I thought maybe his pop-up blocker was doing it, but I don't think so. Please don't get into an AOL sucks thread, this is important...

November 28th, 2006	#5
Quakindude I'm Diggin it! Join Date: Oct 2006 Location: Fort Rucker, AL. Posts: 2,754 Blog Entries: 7	Is he trying this from a dial-up account or through someones network? Could be anything AOL is blocked by the IT peeps if he is trying to login off of a provided connection. Q6600@ 3.2GHz w/ CNPS9700 \| EVGA 780i \| 2Gb Corsair DDR2-800 \| EVGA GTX 280 1Gb Video \| 1x WD 640Gb HDD, 2x Seagate 400Gb HDD, 1x250Gb WD \| 2x Samsung SH-203B Opticals \| Antec 900 \| ABS/Tagan BZ700 700W PSU

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November 28th, 2006	#6
Hitman Functional Alcoholic Join Date: May 2006 Location: 14S E:561116 N:3830189 Posts: 4,384 Blog Entries: 2	Have him call the AOL help desk. They can walk him through the problem. I havn't messed with AOL in years, but from what I remember they are actually pretty helpful. You might also have him check to make sure his connection setting is set to TCP/IP instead of dial up. Maybe it got changed?

November 29th, 2006	#8
DrSatan Join Date: Nov 2006 Posts: 36	Funny, the guy at Best Buy told him to download Mozilla. He's trying that, not sure how it is yet.