Hewlet Packard problem...

frostybrad · January 2nd, 2008

A friend just phoned me and his computer is acting up on him.... I think its a Hewlet Packard or HP computer... anyways, this is what happend...

He purchased a new monitor(LCD), hooked it into the vga port in the back of the computer (onboard video im guessing since he said its connect near the top of the computer), ran the new monitor for about a week and had no problems..... he then dissconnected everything from the wall, installed a power bar to keep everyhting safe... plugged the computer back in and when he rebooted... the monitor defaulted to 800x600 (originally set at 1024x768), stayed like that for a few moments, then the monitors screen went blank.... the power is on, the lights and fans are active on the computer.... He also hooked the old monitor up and that was also showing a black, blank screen....

could somehting have popped on the motherboard inregards to the intergrated graphics??

sorry for the essay, but just trying to get all the details in....

thanks...

brad

screwballl · January 2nd, 2008

boot into safe mode with networking, download the latest graphics drivers (usually Intel Extreme or something like that), remove the graphics drivers in the device manager then restart.. when it comes back up to the desktop it should reinstall them... also be sure he installed the monitor driver from the CD that came with the LCD.

frostybrad · January 2nd, 2008

he booted into safe mode wiht networking and a screen popped up asking if he wanted to system restore to defaut settings... ,ouse doesn't work, can't use the keyboard to select anything..... sorry for the vage details... gonna try and go ther tomorrow so I can post what I see for myself...

screwballl · January 2nd, 2008

Does he have a USB or PS2 keyboard/mouse? Sometimes USB versions won't work when PS2 versions will, especially in Safe Mode (and especially for anything Win2000 or older).

frostybrad · January 4th, 2008

sorry for the delay in responding..... had to pull a few 13 hours shifts at work, so the computers been neglected!!!

From what I understand the onboard graphics popped on the motherboard. He spent sometime on the phone with tech support from HP, went through all the scenerios and thats the result.....

thanks for the replies guys... sorry to seem in such a rush... I was trying to find an answer before he just tossed the computer out on the street....

again thanks for the replies...

Brad

January 2nd, 2008	#1
frostybrad Join Date: Aug 2007 Posts: 271	Hewlet Packard problem... A friend just phoned me and his computer is acting up on him.... I think its a Hewlet Packard or HP computer... anyways, this is what happend... He purchased a new monitor(LCD), hooked it into the vga port in the back of the computer (onboard video im guessing since he said its connect near the top of the computer), ran the new monitor for about a week and had no problems..... he then dissconnected everything from the wall, installed a power bar to keep everyhting safe... plugged the computer back in and when he rebooted... the monitor defaulted to 800x600 (originally set at 1024x768), stayed like that for a few moments, then the monitors screen went blank.... the power is on, the lights and fans are active on the computer.... He also hooked the old monitor up and that was also showing a black, blank screen.... could somehting have popped on the motherboard inregards to the intergrated graphics?? sorry for the essay, but just trying to get all the details in.... thanks... brad E6600 Dual Core @3.4GHZ (1511 FSB)@1.325volts 2x 8800 GTX KO ACS3 PCI-E 630MHZ 768MB 2.0GHZ Raptor 74GB WD Caviar 250GB HD Antec 1200 Hundred Case 4 gigs of Corsair XMS2 TWIN -6400C4 2GB DDR2-800 CL 4-4-4-12-2T 680I SLI LGA775 MOBO Samsung DVD+RW Enermax Galaxy 1000 wats PSU Zalman 9700 LED cpu fan 24" Samsung SynMaster Cooling: Swiftech Dual rad Swiftech Micro Res Swiftech Apogee GT Cpu block 2x Koolance 8800 GTX Full Coverage Water blocks Feser One Blue Fluid

January 2nd, 2008	#2
screwballl Colonel Calamity Join Date: Oct 2006 Location: Sandy South Posts: 6,279 Blog Entries: 6	Re: Hewlet Packard problem... boot into safe mode with networking, download the latest graphics drivers (usually Intel Extreme or something like that), remove the graphics drivers in the device manager then restart.. when it comes back up to the desktop it should reinstall them... also be sure he installed the monitor driver from the CD that came with the LCD. Thanks HL and Corsair! My opinions are my own and not representative of this site or its members.

January 2nd, 2008	#3
frostybrad Join Date: Aug 2007 Posts: 271	Re: Hewlet Packard problem... he booted into safe mode wiht networking and a screen popped up asking if he wanted to system restore to defaut settings... ,ouse doesn't work, can't use the keyboard to select anything..... sorry for the vage details... gonna try and go ther tomorrow so I can post what I see for myself... E6600 Dual Core @3.4GHZ (1511 FSB)@1.325volts 2x 8800 GTX KO ACS3 PCI-E 630MHZ 768MB 2.0GHZ Raptor 74GB WD Caviar 250GB HD Antec 1200 Hundred Case 4 gigs of Corsair XMS2 TWIN -6400C4 2GB DDR2-800 CL 4-4-4-12-2T 680I SLI LGA775 MOBO Samsung DVD+RW Enermax Galaxy 1000 wats PSU Zalman 9700 LED cpu fan 24" Samsung SynMaster Cooling: Swiftech Dual rad Swiftech Micro Res Swiftech Apogee GT Cpu block 2x Koolance 8800 GTX Full Coverage Water blocks Feser One Blue Fluid

January 2nd, 2008	#4
screwballl Colonel Calamity Join Date: Oct 2006 Location: Sandy South Posts: 6,279 Blog Entries: 6	Re: Hewlet Packard problem... Does he have a USB or PS2 keyboard/mouse? Sometimes USB versions won't work when PS2 versions will, especially in Safe Mode (and especially for anything Win2000 or older). Thanks HL and Corsair! My opinions are my own and not representative of this site or its members.

January 4th, 2008	#5
frostybrad Join Date: Aug 2007 Posts: 271	Re: Hewlet Packard problem... sorry for the delay in responding..... had to pull a few 13 hours shifts at work, so the computers been neglected!!! From what I understand the onboard graphics popped on the motherboard. He spent sometime on the phone with tech support from HP, went through all the scenerios and thats the result..... thanks for the replies guys... sorry to seem in such a rush... I was trying to find an answer before he just tossed the computer out on the street.... again thanks for the replies... Brad E6600 Dual Core @3.4GHZ (1511 FSB)@1.325volts 2x 8800 GTX KO ACS3 PCI-E 630MHZ 768MB 2.0GHZ Raptor 74GB WD Caviar 250GB HD Antec 1200 Hundred Case 4 gigs of Corsair XMS2 TWIN -6400C4 2GB DDR2-800 CL 4-4-4-12-2T 680I SLI LGA775 MOBO Samsung DVD+RW Enermax Galaxy 1000 wats PSU Zalman 9700 LED cpu fan 24" Samsung SynMaster Cooling: Swiftech Dual rad Swiftech Micro Res Swiftech Apogee GT Cpu block 2x Koolance 8800 GTX Full Coverage Water blocks Feser One Blue Fluid

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