Western Digital Support

**gvblake22** · January 16th, 2008

This was a while ago so I can't remember all the details (like dates), but you'll get the idea. I had a 74GB Raptor hard drive start making the clicking sound of death and ended up biting the dust a day later. This was a Saturday after Thanksgiving by the way. I e-mailed Western Digital support on Sunday and applied for the advanced replacement RMA service. I got a confirmation on Tuesday (I think) and had a brand new replacement drive on Friday.

In short, WD had me back up and running in less than a week from a drive failure. The advanced RMA service is great because they send you the drive right away and you can send back the defective drive when you get the new one in. They put a hold charge on a credit card just in case you don't send back the old drive, but the charge is promptly lifted once the defective part arrives in WD's hands. Overall, it was a great experience and I have absolutely no complaints about their Advanced RMA service!

RangerXLT8 · January 16th, 2008

Done a couple of these and got 3 day turn arounds....

Stormcrow · January 16th, 2008

I concur, WD's Advanced RMA policy is awesome. Unexpectedly one day, my new 160GB drive just took a dive and was no longer recognized. Went to their support website, and within minutes had a RMA number and a new drive on the way. The new drive got here in about 4 days, and WD had even set up the delivery box the new drive came in so I could reuse it to ship the defective one out. Even included a self-adhesive label so I wouldn't have to print one out myself, now that is customer centric.

**Hitman** · January 17th, 2008

I have RMAd a few WD drives, and have never waited more then 5 days for my replacement. Even when I was in Germany I got my replacement in 5 days.

January 16th, 2008	#1
gvblake22 Modder-ator Join Date: Dec 2005 Location: Tempe Desert Posts: 6,349 Blog Entries: 1	Western Digital Support This was a while ago so I can't remember all the details (like dates), but you'll get the idea. I had a 74GB Raptor hard drive start making the clicking sound of death and ended up biting the dust a day later. This was a Saturday after Thanksgiving by the way. I e-mailed Western Digital support on Sunday and applied for the advanced replacement RMA service. I got a confirmation on Tuesday (I think) and had a brand new replacement drive on Friday. In short, WD had me back up and running in less than a week from a drive failure. The advanced RMA service is great because they send you the drive right away and you can send back the defective drive when you get the new one in. They put a hold charge on a credit card just in case you don't send back the old drive, but the charge is promptly lifted once the defective part arrives in WD's hands. Overall, it was a great experience and I have absolutely no complaints about their Advanced RMA service!

January 16th, 2008	#2
RangerXLT8 Worker Ant Join Date: Apr 2006 Location: New Jersey Posts: 942	Re: Western Digital Support Done a couple of these and got 3 day turn arounds.... Quad Core Xeon 3210@3.22ghz GA-EP35C-DS3R 460FSB x 7 -- 60mm Delta fan on NB 2x1gb OCZ3-1333@1380MHZ Sapphire 4870 512mb GDDR5 2x Raptor 150 ADFD RAID 0--WD320YS RE 16mb Storage Samsung Super WriteMaster 20x DVDRW X-Fi eXtremeGamer w\Logitech Z-2300 Silverstone OP650 54A 12v Rail @50C DamgerDen Torture Rack--MC-TDX--Black Ice GTX240--MCP355 Rev 2--Swiftech MicroRes-- Tygon 3603 3/8"ID Logitech G5 - Logitech LX-710 wireless KB Vista Ultimate 64

January 16th, 2008	#3
Stormcrow HL's Technomancer Join Date: May 2007 Location: Frozen North Posts: 1,168 Blog Entries: 1	Re: Western Digital Support I concur, WD's Advanced RMA policy is awesome. Unexpectedly one day, my new 160GB drive just took a dive and was no longer recognized. Went to their support website, and within minutes had a RMA number and a new drive on the way. The new drive got here in about 4 days, and WD had even set up the delivery box the new drive came in so I could reuse it to ship the defective one out. Even included a self-adhesive label so I wouldn't have to print one out myself, now that is customer centric.

January 17th, 2008	#4
Hitman Functional Alcoholic Join Date: May 2006 Location: 14S E:561116 N:3830189 Posts: 4,210 Blog Entries: 2	Re: Western Digital Support I have RMAd a few WD drives, and have never waited more then 5 days for my replacement. Even when I was in Germany I got my replacement in 5 days.

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