Ultra Products/Tiger Direct

Carl Martin · January 23rd, 2008

When my PSU was about six months old, it suddenly died. Test showed dead 12v. rail. Called Ultra at about 8 am and described problem. They gave me RMA number and phone number to call Tiger. I called Tiger Direct about fifteen minutes later. Gave them my name. Guy said he already had the RMA number since Ultra had just sent it to him. He'll ship out the new one immediately; needs authorization to temporarily charge to my credit card until they receive the defective unit.

"When we get the defective unit, we'll credit your account for the new unit plus whatever you paid for shipping." ("Just wait until the new PSU arrives. I'll have the shipping label in the box for you.")

"Is there anything else I can help you with?" "Not really, unless you can figure out what's wrong with my piece of junk laptop..." (Chuckle.) He did! Said it was slow that morning and he'd be glad to help.

Next day, about 3 pm, new PSU arrives including shipping label and printed RMA authorization. One week later, credit card account reimbursed for amount of PSU and shipping. The end.

Now that's service, and why, unless the price is too high compared to Newegg, I still buy from Tiger Direct.

Carl

[Dr. V] · January 23rd, 2008

Good to know that TigerDirect is good that way. I haven't been doing much buying from them lately, mainly because the CPU prices used to be WAAAAAAAAAAAAAAAAAAAAAAAAYYYYYYYYYYYYYYYYYYYY too high.

screwballl · January 23rd, 2008

I just hate rebates so I tend to not buy from them at all.

oldman_gamer · January 23rd, 2008

Quote:

Originally Posted by screwballl

I just hate rebates so I tend to not buy from them at all.

I like rebates.....makes it much easier to deal with the mama, when she knows money is coming back...

screwballl · January 23rd, 2008

nah if theres money coming back, she knows theres money to spend (which came out of my computer building budget)

wtcnbrwndo4u · January 23rd, 2008

Lol, I hate rebates with a living passion. I've only purchased from Amazon, eBay, Dell, and NewEgg online to date. Nothing else... :)

Zambini · January 23rd, 2008

Its nice to know that service like that exists today :)

jonnyGURU · January 24th, 2008

Quote:

Originally Posted by Carl Martin

Now that's service, and why, unless the price is too high compared to Newegg, I still buy from Tiger Direct.

Carl

Wait... your name is Carl... as in Carl's deal of the day??? SHILL!!!!

Quote:

Originally Posted by screwballl

I just hate rebates so I tend to not buy from them at all.

I don't like rebates either... from anyone. That doesn't keep me from buying from Tiger because they still have some pretty cheap prices on stuff even w/o rebate. Got my Gateway laptop from them actually... only $600! :D

Carl Martin · January 24th, 2008

Quote:

Originally Posted by jonnyGURU

Wait... your name is Carl... as in Carl's deal of the day??? SHILL!!!!

Ha... to heck with the name; I wish I had his $$$

January 23rd, 2008	#1
Carl Martin vincit qui se vincit Join Date: Dec 2006 Location: Upper Michigan Posts: 451	Ultra Products/Tiger Direct When my PSU was about six months old, it suddenly died. Test showed dead 12v. rail. Called Ultra at about 8 am and described problem. They gave me RMA number and phone number to call Tiger. I called Tiger Direct about fifteen minutes later. Gave them my name. Guy said he already had the RMA number since Ultra had just sent it to him. He'll ship out the new one immediately; needs authorization to temporarily charge to my credit card until they receive the defective unit. "When we get the defective unit, we'll credit your account for the new unit plus whatever you paid for shipping." ("Just wait until the new PSU arrives. I'll have the shipping label in the box for you.") "Is there anything else I can help you with?" "Not really, unless you can figure out what's wrong with my piece of junk laptop..." (Chuckle.) He did! Said it was slow that morning and he'd be glad to help. Next day, about 3 pm, new PSU arrives including shipping label and printed RMA authorization. One week later, credit card account reimbursed for amount of PSU and shipping. The end. Now that's service, and why, unless the price is too high compared to Newegg, I still buy from Tiger Direct. Carl Core 2 Duo E6750 Arctic Cooling Freezer 7 Pro Abit IP35 Pro 2x1GB Crucial Ballistix DDR2 800 EVGA 8800GT 500GB Seagate Barracuda 32MB Cache Coolermaster RC-690 OCZ StealthXStream 600 watt Acer AL2216W 22" monitor Windows XP Pro SP2

January 23rd, 2008	#2
[Dr. V] Yes - the Doctor is back. Join Date: Nov 2006 Location: Toronto, Ontario, Canada Posts: 1,639	Re: Ultra Products/Tiger Direct Good to know that TigerDirect is good that way. I haven't been doing much buying from them lately, mainly because the CPU prices used to be WAAAAAAAAAAAAAAAAAAAAAAAAYYYYYYYYYYYYYYYYYYYY too high.

January 23rd, 2008	#3
screwballl Colonel Calamity Join Date: Oct 2006 Location: Sandy South Posts: 6,279 Blog Entries: 6	Re: Ultra Products/Tiger Direct I just hate rebates so I tend to not buy from them at all. Thanks HL and Corsair! My opinions are my own and not representative of this site or its members.

January 23rd, 2008	#5
screwballl Colonel Calamity Join Date: Oct 2006 Location: Sandy South Posts: 6,279 Blog Entries: 6	Re: Ultra Products/Tiger Direct nah if theres money coming back, she knows theres money to spend (which came out of my computer building budget) Thanks HL and Corsair! My opinions are my own and not representative of this site or its members.

January 23rd, 2008	#6
wtcnbrwndo4u Resident Brownie Join Date: May 2006 Location: KS Posts: 2,188	Re: Ultra Products/Tiger Direct Lol, I hate rebates with a living passion. I've only purchased from Amazon, eBay, Dell, and NewEgg online to date. Nothing else... :) - Core 2 Quad Q6600 - DFI Infinity 975X - 4GB Corsair XMS2 w/ DHX DDR2-800 - 250GB Seagate 7200.10RPM + 160GB Hitachi 5400.4RPM - ATi Radeon X1900XT 256MB - Cooler Master Centurion 5 + OCZ StealthXStream 600W - Acer 19" P191W Monitor - Logitech Z-5500 Digital + Logitech MX Revolution - Vista Ultimate x64

January 23rd, 2008	#7
Zambini Lvl 1 College Student Join Date: Oct 2006 Location: St. Mere du SantaCruz Posts: 1,936 Blog Entries: 1	Re: Ultra Products/Tiger Direct Its nice to know that service like that exists today :)

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