TheNerds.net!

Quakindude · January 16th, 2008

Ordered a new PSU on 6 Jan 08. Received promptly, easy web site to order from.

That's where the joy ENDED!

Open this "new" Power Supply (OCZ EvoStream 720W) to find finger prints all over the reflective casing. The power cords were in a box and originally, should have had ties wrapped around them. The ties were inside the box, but not around the cables. The plastic bag the PSU should have been in was under the PSU. So I tested the PSU and it is DOA. Used review test bench, $15 tester and Digital Multimeter. This is a non-working PSU.

I called TheNerds.net tech support number. I was told they would send me an email saying when a service would pick up the PSU. As soon as it was picked up, TheNerds would send me a new PSU. This conversation happened on 10 JAN 08. Come the 14th, no email. I call TheNerds.net and get hung up on twice, a phone that converted to a busy signal three times, but finally reach John (Ext 124). He tells me that I will get an email shortly.

On the afternoon of the 15th, I call back. Get hung up on twice (these hang ups happen after being put on hold...and I have been completely respectful to all I've spoken to...even now) and the busy signal conversion twice.

Finally get Eric (Ext 120). He tells me FedEx is scheduled to pick the box up that very afternoon. It doesn't happen. So I wait until this afternoon to see if FedEx will pick it up. Nope. Call TheNerds.net and get constant recordings. The prompts say to push zero to leave a message. The line goes busy when you hit 0. Never got hold of anyone today after 14 attempts to call them. I've spent over 3 hours ont he phone holding with no results.

I've initiated a disputed charge with my CC company. My work/home computer has now been down since 6 JAN 08. Hopefully, NewEgg will send me a working, unopened unit. I should have ordered from the Egg in the first place. Instead, I tried to save $30 on a PSU and got rodded in the brown-eye for my troubles.

This company has a 8.33/10 rating on Resellerratings.com. I anticipate that rating plummeting if these guys continue to do business in this manner.

Order # 787641

Part # Manufacturer Description Price Quantity Subtotal
OCZ720EVOSLI OCZ TECHNOLOGY OCZ Technology EvoStream 720W ATX12V & EPS12V Power Supply 138.63 1 138.63
Sub Total: 138.63
Shipping & Handling: 1.99
Rush Processing: 0.00
Tax: 0.00
Order Total: 140.62

Lead Head · January 16th, 2008

TheNerds.net Customer Ratings, Reviews and Prices at ResellerRatings

The lifetime raiting is pretty low, but lately it looks as if has been going up. I would post your thoughts on resellerratings to at least potentially alert future buyers.

screwballl · January 16th, 2008

About a year ago I ordered some 4-6" power extenders 3-prong from them (for power bricks that take up more than 1 slot, it moves them away so each outlet on each side is accessible), they shipped fast and all bundled in a 12 pack.
No problems with any of them.

Actually it is time to order more again.

I know my order is nowhere close to a higher end PSU but still sharing my experience.

halutzparilla · January 16th, 2008

that why i only buy between ZZF and Egg... i'm very particular coz i was a victim of that once ....

Tech Geek Deluxe · January 16th, 2008

Wow! Sorry Quake ... thanks for the heads up ... I'm sure your story will save someone some grief.

Claki · January 17th, 2008

Honestly....people deserve to be kicked in head...well my opinion anyway. It hacks me off when people scam other people like that, its not right.

Quakindude · February 13th, 2008

Quick update. The absolute lack of professionalism and integrity goes on. These asshats FINALLY got around to crediting my CC for $132 and some change. Yesterday. The original price was $140.62. They charged me a RESTOCKING FEE! So evidently, this would explain why the one I got from them was already opened and not functioning. They just keep putting the friggin thing right back on the shelf! Farkin tards man.

Dread · February 13th, 2008

I'd still pursue it through your CC company. If the a**hats send a DOA item, they shouldn't charge a restocking fee. I'd raise holy-hell with them over this.

sean126 · February 13th, 2008

Yep, that sounds like what they're doing alright.

Thanks for the heads up. That really sucks they charged you a restocking fee.

Quakindude · February 13th, 2008

Oh I'll be raising some hell alright. As soon as I can get those bastards on the phone.

January 16th, 2008	#1
Quakindude I'm Diggin it! Join Date: Oct 2006 Location: Fort Rucker, AL. Posts: 2,736 Blog Entries: 7	TheNerds.net! Ordered a new PSU on 6 Jan 08. Received promptly, easy web site to order from. That's where the joy ENDED! Open this "new" Power Supply (OCZ EvoStream 720W) to find finger prints all over the reflective casing. The power cords were in a box and originally, should have had ties wrapped around them. The ties were inside the box, but not around the cables. The plastic bag the PSU should have been in was under the PSU. So I tested the PSU and it is DOA. Used review test bench, $15 tester and Digital Multimeter. This is a non-working PSU. I called TheNerds.net tech support number. I was told they would send me an email saying when a service would pick up the PSU. As soon as it was picked up, TheNerds would send me a new PSU. This conversation happened on 10 JAN 08. Come the 14th, no email. I call TheNerds.net and get hung up on twice, a phone that converted to a busy signal three times, but finally reach John (Ext 124). He tells me that I will get an email shortly. On the afternoon of the 15th, I call back. Get hung up on twice (these hang ups happen after being put on hold...and I have been completely respectful to all I've spoken to...even now) and the busy signal conversion twice. Finally get Eric (Ext 120). He tells me FedEx is scheduled to pick the box up that very afternoon. It doesn't happen. So I wait until this afternoon to see if FedEx will pick it up. Nope. Call TheNerds.net and get constant recordings. The prompts say to push zero to leave a message. The line goes busy when you hit 0. Never got hold of anyone today after 14 attempts to call them. I've spent over 3 hours ont he phone holding with no results. I've initiated a disputed charge with my CC company. My work/home computer has now been down since 6 JAN 08. Hopefully, NewEgg will send me a working, unopened unit. I should have ordered from the Egg in the first place. Instead, I tried to save $30 on a PSU and got rodded in the brown-eye for my troubles. This company has a 8.33/10 rating on Resellerratings.com. I anticipate that rating plummeting if these guys continue to do business in this manner. Order # 787641 Part # Manufacturer Description Price Quantity Subtotal OCZ720EVOSLI OCZ TECHNOLOGY OCZ Technology EvoStream 720W ATX12V & EPS12V Power Supply 138.63 1 138.63 Sub Total: 138.63 Shipping & Handling: 1.99 Rush Processing: 0.00 Tax: 0.00 Order Total: 140.62 Q6600@ 3.2GHz w/ CNPS9700 \| EVGA 780i \| 2Gb Corsair DDR2-800 \| EVGA GTX 280 1Gb Video \| 1x WD 640Gb HDD, 2x Seagate 400Gb HDD, 1x250Gb WD \| 2x Samsung SH-203B Opticals \| Antec 900 \| ABS/Tagan BZ700 700W PSU

January 16th, 2008	#2
Lead Head Join Date: May 2006 Location: Rhode Island USA Posts: 1,716	Re: Stay away from TheNerds.net! TheNerds.net Customer Ratings, Reviews and Prices at ResellerRatings The lifetime raiting is pretty low, but lately it looks as if has been going up. I would post your thoughts on resellerratings to at least potentially alert future buyers. Opteron 64 165--1.5GB DDR--ECS KA1 MVP(thanks HL!)--x1800GTO 256MB--Seagate 320GB SATA--Antec 550 Watt--Antec P180

January 16th, 2008	#3
screwballl Colonel Calamity Join Date: Oct 2006 Location: Sandy South Posts: 6,279 Blog Entries: 6	Re: Stay away from TheNerds.net! About a year ago I ordered some 4-6" power extenders 3-prong from them (for power bricks that take up more than 1 slot, it moves them away so each outlet on each side is accessible), they shipped fast and all bundled in a 12 pack. No problems with any of them. Actually it is time to order more again. I know my order is nowhere close to a higher end PSU but still sharing my experience. Thanks HL and Corsair! My opinions are my own and not representative of this site or its members.

January 16th, 2008	#4
halutzparilla ako the pinoy Join Date: Jul 2006 Location: by the beach Posts: 1,694	Re: Stay away from TheNerds.net! that why i only buy between ZZF and Egg... i'm very particular coz i was a victim of that once .... Abit IP35-E C2D E6750 G0 @ 2.66ghz [TR Ultra120EX] EVAG 8800GTS [TR HR03] Corsair [2gbDual@800] 820GB HDD[120/200/500] Antec TP 550W Silverstone Temjin 09 Saitek Eclipse1 & Razer DeathAdder Windows Vista Ultimate 32bit

January 16th, 2008	#5
Tech Geek Deluxe Eat from the right tree Join Date: Oct 2007 Posts: 744	Re: Stay away from TheNerds.net! Wow! Sorry Quake ... thanks for the heads up ... I'm sure your story will save someone some grief. Main: 3ghzQ6600, Gemini2, IP35 Pro, PC 610W PSU, 4GB 6400, XP Pro, 500GB raid 0, 22" + (2)19" WS LCD's w/ Palit 9600 GT and Dual Core Notebook. Cambridge # 12 Portable, Rode Podcaster Fios-15mbs Server: 3.6ghzE3110 Big Typhoon, Gigabyte P35-DS4, 550VX PSU, 8GB DDR2 8000, XP 64, 320GB raid 0, (2) 19" WS LCD, XFX 9600GT, HT 550Pro, BoomTube Portable VidServer: 3ghzQ6600, Nirvana, BloodIron, PC 610W PSU, 4GB 6400, XP Pro, ATI, Bose Sound. Draft-N LanBox: IceCube, 3.6ghzE8400, HDT, EVGA mATX, PSU, 2GB, XP, XFX, 500Gb Sata.

January 17th, 2008	#6
Claki ! Showtek ! Join Date: Jan 2008 Location: England Posts: 34	Re: Stay away from TheNerds.net! Honestly....people deserve to be kicked in head...well my opinion anyway. It hacks me off when people scam other people like that, its not right. AMD Athlon X2 6000+ 3.02Ghz Asus M2N SLI Deluxe 3GB Corsair XMS 6400 BFG 9800 GTX 512Mb Seagate Barraccuda 160GB Thermaltake Tough Power 850w X-FI ExtremeGamer Logitech Z-5500 Logitech G15 Keyboard Razer Copperhead Razer Mantis Speed mat

February 13th, 2008	#7
Quakindude I'm Diggin it! Join Date: Oct 2006 Location: Fort Rucker, AL. Posts: 2,736 Blog Entries: 7	Re: Stay away from TheNerds.net! Quick update. The absolute lack of professionalism and integrity goes on. These asshats FINALLY got around to crediting my CC for $132 and some change. Yesterday. The original price was $140.62. They charged me a RESTOCKING FEE! So evidently, this would explain why the one I got from them was already opened and not functioning. They just keep putting the friggin thing right back on the shelf! Farkin tards man. Q6600@ 3.2GHz w/ CNPS9700 \| EVGA 780i \| 2Gb Corsair DDR2-800 \| EVGA GTX 280 1Gb Video \| 1x WD 640Gb HDD, 2x Seagate 400Gb HDD, 1x250Gb WD \| 2x Samsung SH-203B Opticals \| Antec 900 \| ABS/Tagan BZ700 700W PSU Last edited by Quakindude; February 13th, 2008 at 01:39.

February 13th, 2008	#8
Dread Jumpmaster Join Date: Nov 2006 Location: Lansing, KS Posts: 620	Re: Stay away from TheNerds.net! I'd still pursue it through your CC company. If the a**hats send a DOA item, they shouldn't charge a restocking fee. I'd raise holy-hell with them over this. AMD Athlon 64 X2 4400+ Toledo @2211.3 MHz MS-7125 Rev 1.0 nForce4 K8N-Neo4 Plat Phoenix 6.00 PG 05/22/2006 BIOS 2 x OCZ4001024PF 1 GB PC3200/400 3-3-3-8 2T nVidia XFX GF8800GT 512 DX9c Samsung SyncMaster 930B 1 x WD800JB / 2 x WD2000JD HP DVD640 OCZ 520ADJ SLI PSU

February 13th, 2008	#9
sean126 Educated Idiot Join Date: Jun 2007 Location: Indiana Posts: 222	Re: Stay away from TheNerds.net! Yep, that sounds like what they're doing alright. Thanks for the heads up. That really sucks they charged you a restocking fee. Antec 900 Q6600, GO stepping, 3.21 MHz P5w DH Deluxe Sapphire Radeon X1950 Pro 512mb 2 Gb OCZ platinum revision 2 DDR2 6400 800hz OC to 892mhz Lapped Zalman 9700 nt 150gb raptor 320gb seagate PC Power & Cooling 750w PSU (2) lite-on 20x dvd burners 22 inch HP w2207 monitor. :ridinghorse:

February 13th, 2008	#10
Quakindude I'm Diggin it! Join Date: Oct 2006 Location: Fort Rucker, AL. Posts: 2,736 Blog Entries: 7	Re: Stay away from TheNerds.net! Oh I'll be raising some hell alright. As soon as I can get those bastards on the phone. Q6600@ 3.2GHz w/ CNPS9700 \| EVGA 780i \| 2Gb Corsair DDR2-800 \| EVGA GTX 280 1Gb Video \| 1x WD 640Gb HDD, 2x Seagate 400Gb HDD, 1x250Gb WD \| 2x Samsung SH-203B Opticals \| Antec 900 \| ABS/Tagan BZ700 700W PSU

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