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February 13th, 2008
| #1 | ||||||||||||||
| Got Boost?
 Join Date: Oct 2007 Location: Canada
Posts: 218
|  RMA - Asus Recently I bought a Maximus Formula X38 motherboard and I have been having some trouble with it. Any time I make changes in the "Extreme Tweaker" section of the BIOS, the computer crashes. It then goes into a 2-3 second restart and then shuts down, and then restarts again. It goes through this loop until I clear the CMOS. So, after getting some advice to RMA the board. I sent Asus an E-mail after work on Feb. 7. Since I sometimes get off very late at night, they wouldnt have received it until the 8th. On Monday, Feb.11 I get a reply asking for my shipping address and some other info. I sent them the info they asked for and today Feb. 13, they sent me an E-mail with instructions and an RMA number. As of yet this hasn't been as bad as some of the stories I've heard in past dealings with Asus. I'll be sending my board out tomorrow or Friday, and I'll let you know how it goes.   E8400 @ 3.2Ghz Asus Maximus Formula 4GB OCZ Platinum PC-6400 EVGA Akimbo 8800GT - 1024MB WD Caviar SE 320GB 16MB Seagate Barracuda 320GB 16MB Antec 900 Case OCZ GameXstream 600w XP Pro Logitech z-5300e 5.1  | ||||||||||||||
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February 13th, 2008
| #2 | ||||||||||||||
| i love bawls
 Join Date: Mar 2006 Location: teh_Earth
Posts: 821
| Re: RMA - Asus Good luck man! I've heard only horror stories about Asus customer service. Only dealt with them once and it was mediocre at best, (3 weeks after shipping a board out I received the new one) Sorry if that's scary haha. Hope it goes well!  | ||||||||||||||
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February 13th, 2008
| #3 | ||||||||||||||
| Deus Sol Invictus
 | Re: RMA - Asus Getting an RMA number is one thing. Getting back your component is something else. Good luck.  If there is a final hour, let's hope for a higher power. One by one, and two by two, I have ammo, what about you? | ||||||||||||||
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February 14th, 2008
| #4 | ||||||||||||||
| I'm Diggin it!
 | Re: RMA - Asus I've seen Capper post that ASUS is trying to fix their customer service issues and how the community perceives them. Maybe this will turn out good. Q6600@ 3.2GHz w/ CNPS9700 | EVGA 780i | 2Gb Corsair DDR2-800 | EVGA 9800GTX 512 Video | 1x WD 640Gb HDD, 2x Seagate 400Gb HDD, 1x250Gb WD | 2x Samsung SH-203B Opticals | Antec 900 | ABS/Tagan BZ700 700W PSU | ||||||||||||||
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February 14th, 2008
| #5 | ||||||||||||||
| You'll never catch us all!
 Join Date: Feb 2006 Location: where do you friggin live??
Posts: 1,549
| Re: RMA - Asus I had to RMA a board a year or so ago with Asus. They even did an advance exchange without charging my card (though they did take the card info obviously). All in all it was a good experience. P5K-E / E8400 @ 4.0 / 2GB Hyper-X DDR2 / 7800GT / Antec900 / Scythe Ninja Copper (soon to be custom h2o) P5W DH Deluxe / E7200 @ 3.8 / 2GB Ballistix DDR2-800 / 7600GT (passive) / P180B / Zalman Reserator V2 Dual-ISP Network aim: drewandnotu | Skype: drew-and-not-u | ||||||||||||||
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February 14th, 2008
| #6 | ||||||||||||||
| I have a life
 Join Date: Apr 2006 Location: New Jersey
Posts: 931
| Re: RMA - Asus I am currently in the RMA process with Asus right now for a P5W DH that died on me. My past experiences with asus are that their RMA turnaround is the slowest of many companies including Gigabyte, Western Digital and Newegg, which are all decent IMO. Quad Core Xeon 3210@3.2ghz GA-EP35C-DS3R 401FSB 2x1gb OCZ Platinum PC6400 4-4-4-15 [s]OCZ-1333 DDR3@1400MHZ[/s]<- being RMA'd Sapphire 4870 512mb GDDR5 2x Raptor 150 ADFD RAID 0--WD320YS RE 16mb Samsung Super WriteMaster 20x DVDRW X-Fi eXtremeGamer w\Logitech Z-2300 Silverstone OP650 54A 12v Rail Torture Rack--Custom Danger Den WCing Logitech G5 - Logitech LX-710 wireless KB Vista Ultimate 64 | ||||||||||||||
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March 3rd, 2008
| #7 | ||||||||||||||
| Got Boost?
Join Date: Oct 2007 Location: Canada
Posts: 218
| Re: RMA - Asus My board arrived at Asus on Friday, Feb 22 and last Wednesday(Feb.27) I tried going online to check the RMA status of my board but I couldnt get the page to work which sucks  . So I Asus with the problem, and it said there would be a reply in 48 hours. So far, still no reply from them and I still cant seem to check the status of my board which is driving me nuts.(Which I am sure some of you can relate). Can I just call Asus and find out the status of my board or is online the only way to do it? E8400 @ 3.2Ghz Asus Maximus Formula 4GB OCZ Platinum PC-6400 EVGA Akimbo 8800GT - 1024MB WD Caviar SE 320GB 16MB Seagate Barracuda 320GB 16MB Antec 900 Case OCZ GameXstream 600w XP Pro Logitech z-5300e 5.1 | ||||||||||||||
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March 3rd, 2008
| #8 | ||||||||||||||
| I have a life
Join Date: Apr 2006 Location: New Jersey
Posts: 931
| Re: RMA - Asus Yep the online RMA status check is busted. Asus shipped my new board back like 5 days ago. Quad Core Xeon 3210@3.2ghz GA-EP35C-DS3R 401FSB 2x1gb OCZ Platinum PC6400 4-4-4-15 [s]OCZ-1333 DDR3@1400MHZ[/s]<- being RMA'd Sapphire 4870 512mb GDDR5 2x Raptor 150 ADFD RAID 0--WD320YS RE 16mb Samsung Super WriteMaster 20x DVDRW X-Fi eXtremeGamer w\Logitech Z-2300 Silverstone OP650 54A 12v Rail Torture Rack--Custom Danger Den WCing Logitech G5 - Logitech LX-710 wireless KB Vista Ultimate 64 | ||||||||||||||
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March 3rd, 2008
| #9 | ||||||||||||||
| You'll never catch us all!
 | Re: RMA - Asus you can call the Asus RMA and get a status for your board... just be prepared to wait on hold for 15 minutes (not kidding) Intel Core 2 Extreme QX9770 @ 4.2GHz Asus Striker II Extreme 790i Ultra Corsair Dominator 2GB DDR3-2000 (9-9-9-24-1T) EVGA GTX 280 Tri-SLI Western Digital Velociraptor Asus BC-1205PT Blue Ray Drive Danger Den Torture Rack Custom Black Water Cooling - Dtek Fuzion V2 - D5 - 120.3 - EK Res400 - 1/2" Tygon - Bitspower | ||||||||||||||
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March 3rd, 2008
| #10 | ||||||||||||||
| Got Boost?
Join Date: Oct 2007 Location: Canada
Posts: 218
| Re: RMA - Asus I just love it when a company makes customer service it's priority E8400 @ 3.2Ghz Asus Maximus Formula 4GB OCZ Platinum PC-6400 EVGA Akimbo 8800GT - 1024MB WD Caviar SE 320GB 16MB Seagate Barracuda 320GB 16MB Antec 900 Case OCZ GameXstream 600w XP Pro Logitech z-5300e 5.1 | ||||||||||||||
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