Razer Support

[Panda Man]

Right then, I'll kick things off with Razer. I bought a pair of Razer Barracuda HP-1 gaming headphones about 3 months ago, and they suddenly died completely. On Christmas day even. No lights, no sound, completely dead. I was told by woot.com that I would need to RMA back to Razer. I shot Razer support an email explaining what had happened, and they had me fill out a quick form. They were very helpful when I requested assistance finding the serial number on my headphones. However after filling out the form completely, my email went unanswered for about 5 days. Now this was around new years so it may have just gotten lost in the holiday's, and after emailing them a second time they set me up with an RMA number promptly. In the package I had to include a letter explaining the reason for the RMA, which I felt was tad odd, I figured they would include what I said in the emails on file with the case/RMA. Anyways, I sent it back on Monday via USPS and they received it Friday.... even though I paid for 2-day shipping :P The only reason I know it was delivered actually is because I paid for delivery confirmation. Today is Wednesday, and I haven't heard from Razer on whether or not they received it, or whether or not the replacement has been/will be sent out. It may be that they're just going to send out the replacement without emailing me, and razer support did say that the replacement will be shipped as soon as they received the defective headphones. I'll update this thread when I find something out.

For the record I no longer had the original packaging for the headphones or the instructions. Also, razer support for US/Canada appears to be based somewhere in Asia, probably China, as they operate from 8AM-5PM GTM+8:00 :P