Now THAT'S what I call service!

wtcnbrwndo4u · March 27th, 2008

I just had the best experience from NewEgg...

So, my ExpressCard adapter died a couple of weeks ago when I was building Centurion (yes, I call my rigs by their cases). Well, I figured, eh, who cares, it was only $20.

I was browsing NewEgg and checked up on their return policy and found out they take products back for replacements up to a year. So, I think, heck, might as well give it a shot.

So, I talk to agent Phoebe. Great help! I let her know about my situation and gave her my order number.

She told me that it would be too much of a hassle for either end to return the product. Instead, she said she's going to ship out a brand new one to me.

By far, I've never had a company go this far to replace any product. Thumbs up Phoebe and thumbs up to NewEgg!

Tech Geek Deluxe · March 27th, 2008

Newegg has allways proved to be eggcellent to me.

Several times I have received credit for varying issues.

Every issue has been resolved happily.

March 27th, 2008	#1
wtcnbrwndo4u Resident Brownie Join Date: May 2006 Location: KS Posts: 2,187	Now THAT'S what I call service! I just had the best experience from NewEgg... So, my ExpressCard adapter died a couple of weeks ago when I was building Centurion (yes, I call my rigs by their cases). Well, I figured, eh, who cares, it was only $20. I was browsing NewEgg and checked up on their return policy and found out they take products back for replacements up to a year. So, I think, heck, might as well give it a shot. So, I talk to agent Phoebe. Great help! I let her know about my situation and gave her my order number. She told me that it would be too much of a hassle for either end to return the product. Instead, she said she's going to ship out a brand new one to me. By far, I've never had a company go this far to replace any product. Thumbs up Phoebe and thumbs up to NewEgg! - Core 2 Quad Q6600 - DFI Infinity 975X - 4GB Corsair XMS2 w/ DHX DDR2-800 - 250GB Seagate 7200.10RPM + 160GB Hitachi 5400.4RPM - ATi Radeon X1900XT 256MB - Cooler Master Centurion 5 + OCZ StealthXStream 600W - Acer 19" P191W Monitor - Logitech Z-5500 Digital + Logitech MX Revolution - Vista Ultimate x64

March 27th, 2008	#2
Tech Geek Deluxe Eat from the right tree Join Date: Oct 2007 Posts: 744	Re: Now THAT'S what I call service! Newegg has allways proved to be eggcellent to me. Several times I have received credit for varying issues. Every issue has been resolved happily. Main: 3ghzQ6600, Gemini2, IP35 Pro, PC 610W PSU, 4GB 6400, XP Pro, 500GB raid 0, 22" + (2)19" WS LCD's w/ Palit 9600 GT and Dual Core Notebook. Cambridge # 12 Portable, Rode Podcaster Fios-15mbs Server: 3.6ghzE3110 Big Typhoon, Gigabyte P35-DS4, 550VX PSU, 8GB DDR2 8000, XP 64, 320GB raid 0, (2) 19" WS LCD, XFX 9600GT, HT 550Pro, BoomTube Portable VidServer: 3ghzQ6600, Nirvana, BloodIron, PC 610W PSU, 4GB 6400, XP Pro, ATI, Bose Sound. Draft-N LanBox: IceCube, 3.6ghzE8400, HDT, EVGA mATX, PSU, 2GB, XP, XFX, 500Gb Sata.

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