Kudos to Zalman

RangerXLT8 · February 18th, 2008

So I built my dad a new PC. His old Pc was a socket 478 and I had a Zalman 7700AlCu cooling the processor. So when he got the new system an E6550 with a P35-DS3R I needed the socket 775 mounting kit for the 7700AlCu. Right now the E6550 is cooled with my Xeon stock sink which has a thicker copper core then the one included with the E6550. It's handling an OC to 3.0ghz well with max temps at around 50C. With the 7700 It should do 3.2-3.4 no probs. So instead of having to buy the mounting kit Zalman RMA support is sending me one FREE! Basically Zalman Customer Support Rocks. I sent the email last night and the kit is already in the mail to me, less than a 24hr response... They could have easily told me I had to buy it but they are a good business and treat their customers well.

garetjax · February 18th, 2008

Glad to see that Zalman takes care of their customers and products long after the purchase has been made! Makes me feel good knowing that the new HSF assemby I purchased from Zalman will be taken care of. =)

This thread should really have been posted HERE though. ;)

RangerXLT8 · February 18th, 2008

Quote:

Originally Posted by garetjax

Glad to see that Zalman takes care of their customers and products long after the purchase has been made! Makes me feel good knowing that the new HSF assemby I purchased from Zalman will be taken care of. =)

This thread should really have been posted HERE though. ;)

ah yeas a mod will move it...

**gvblake22** · February 18th, 2008

Thread moved to "The Support Experience" section...

RangerXLT8 · February 27th, 2008

So an update, the mounting bracket arrived in a few days but there was still some little L shaped pieces I needed. I simply replied to their support, got a picture of the pieces I needed off the net and sent it to them. They responded 3 hrs later saying it was in the mail. This is by far the best customer service I have ever had from any major companies.

Mind you I could have purchased all this stuff for about 15 bucks shipped, yet Zalman is sendng them to me for free.....

Parker · February 27th, 2008

Well I'm glad to hear this about Zalman, good customer support is a plus plus!!!

February 18th, 2008	#1
RangerXLT8 Worker Ant Join Date: Apr 2006 Location: New Jersey Posts: 956	Kudos to Zalman So I built my dad a new PC. His old Pc was a socket 478 and I had a Zalman 7700AlCu cooling the processor. So when he got the new system an E6550 with a P35-DS3R I needed the socket 775 mounting kit for the 7700AlCu. Right now the E6550 is cooled with my Xeon stock sink which has a thicker copper core then the one included with the E6550. It's handling an OC to 3.0ghz well with max temps at around 50C. With the 7700 It should do 3.2-3.4 no probs. So instead of having to buy the mounting kit Zalman RMA support is sending me one FREE! Basically Zalman Customer Support Rocks. I sent the email last night and the kit is already in the mail to me, less than a 24hr response... They could have easily told me I had to buy it but they are a good business and treat their customers well. Quad Core Xeon 3210@3.22ghz GA-EP35C-DS3R 460FSB x 7 -- 60mm Delta fan on NB 2x2gb Patriot Viper DDR3-1333 Sapphire 4870 512mb GDDR5 2x Raptor 150 ADFD RAID 0--WD320YS RE 16mb Storage Samsung Super WriteMaster 20x DVDRW X-Fi eXtremeGamer w\Logitech Z-2300 Silverstone OP650 54A 12v Rail @50C DamgerDen Torture Rack--MC-TDX--Black Ice GTX240--MCP355 Rev 2--Swiftech MicroRes-- Tygon 3603 3/8"ID Logitech G5 - Logitech LX-710 wireless KB Vista Ultimate 64

February 18th, 2008	#2
garetjax Audentes Fortuna Juvat Join Date: Feb 2006 Location: Somewhere south of sanity Posts: 1,541	Re: Kudos to Zalman Glad to see that Zalman takes care of their customers and products long after the purchase has been made! Makes me feel good knowing that the new HSF assemby I purchased from Zalman will be taken care of. =) This thread should really have been posted HERE though. ;)

February 18th, 2008	#4
gvblake22 Modder-ator Join Date: Dec 2005 Location: Tempe Desert Posts: 6,414 Blog Entries: 1	Re: Kudos to Zalman Thread moved to "The Support Experience" section...

February 27th, 2008	#5
RangerXLT8 Worker Ant Join Date: Apr 2006 Location: New Jersey Posts: 956	Re: Kudos to Zalman So an update, the mounting bracket arrived in a few days but there was still some little L shaped pieces I needed. I simply replied to their support, got a picture of the pieces I needed off the net and sent it to them. They responded 3 hrs later saying it was in the mail. This is by far the best customer service I have ever had from any major companies. Mind you I could have purchased all this stuff for about 15 bucks shipped, yet Zalman is sendng them to me for free..... Quad Core Xeon 3210@3.22ghz GA-EP35C-DS3R 460FSB x 7 -- 60mm Delta fan on NB 2x2gb Patriot Viper DDR3-1333 Sapphire 4870 512mb GDDR5 2x Raptor 150 ADFD RAID 0--WD320YS RE 16mb Storage Samsung Super WriteMaster 20x DVDRW X-Fi eXtremeGamer w\Logitech Z-2300 Silverstone OP650 54A 12v Rail @50C DamgerDen Torture Rack--MC-TDX--Black Ice GTX240--MCP355 Rev 2--Swiftech MicroRes-- Tygon 3603 3/8"ID Logitech G5 - Logitech LX-710 wireless KB Vista Ultimate 64

February 27th, 2008	#6
Parker Bowser pwner. Join Date: Jan 2008 Location: East Bay, CA Posts: 1,571 Blog Entries: 1	Re: Kudos to Zalman Well I'm glad to hear this about Zalman, good customer support is a plus plus!!!

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