New battery is "incorrectly installed"

[Lead Head]

It is possible the battery may have gotten held up in customs, because of the fact that its lithium.

[oldman_gamer]

Originally Posted by Zambini

Hmm... So it's been 13 days since I mailed the package with the battery and I sent them an email a few days ago and I used the "Contact Us" box yesterday and I haven't gotten any responses from them.

>.>

How long does it take for a box to go from California to Canada?

Did you ship or did you take it to the USPS and have them ship or UPS store etc?
Either way,there is a form or 2 that has to be filled out before the item is shipped.The customs form is 1 of them.Your items can hang in customs for as long as a month when shipping out of country.I have sold and shipped quite a few items out of country,as far as Switzerland.I think the longest was 4 weeks +like 3 days.Did you get a tracking # and how was it sent,Priority,snail mail etc?

[Zambini]

There was no tracking number, because it would have cost an extra $15 to get one. I sent it via USPS parcel whatever-the-cheapest-one-is-called.

>.>

So I guess its okay if its held up in customs.
Booo... I was REALLY hoping to get it for my flight to NY. O well, I guess I'll have to play Castlevania instead of do work on my project then. :D

[oldman_gamer]

Originally Posted by Zambini

There was no tracking number, because it would have cost an extra $15 to get one. I sent it via USPS parcel whatever-the-cheapest-one-is-called.

>.>

So I guess its okay if its held up in customs.
Booo... I was REALLY hoping to get it for my flight to NY. O well, I guess I'll have to play Castlevania instead of do work on my project then. :D

WOWZER..thats alot for a stupid little sticker with a set of #s on it.It cost a couple bux here.Yeah ...it will take time shipping to and from Canada,depending on what is in the box.....and believe me,they do open the boxes. You sent it parcel post ground, it will take a while with that as well.

[Zambini]

Humph... I'm just mad at BattDepot for not responding to my emails.
Its now been 1.5 weeks

[drew and not u]

Send them a gift.

[gvblake22]

When you send stuff back for RMA using USPS, I highly suggest you get the "delivery confirmation" for an extra 65 cents or so (not $15). The delivery confirmation isn't a tracking number, but you can check to see if a package has been delivered by the post office or not. This takes the blame off of you and places it in the hands of the USPS or the store (BattDepot in this case). Probably the best 65 cents you'll ever spend when sending products to manufacturers (or even other people).

[Capper]

PM me all your information, order number, address, etc......I'll give them a shout today

[oldman_gamer]

Originally Posted by gvblake22

When you send stuff back for RMA using USPS, I highly suggest you get the "delivery confirmation" for an extra 65 cents or so (not $15). The delivery confirmation isn't a tracking number, but you can check to see if a package has been delivered by the post office or not. This takes the blame off of you and places it in the hands of the USPS or the store (BattDepot in this case). Probably the best 65 cents you'll ever spend when sending products to manufacturers (or even other people).

You are dead on track right there Blake.I use USPS Priority whenever possible too,it comes with tracking at the least,putting it on the postal service' back.Short story; sold item on ebay,buyer recieves item,emails me says not recieved,reply to email with tracking # showing delivery date and time.Report buyer to ebay.Have a nice day ! End of discussion.
Granted,not everyone can afford priority mail on larger items...but as you stated,at the least,get delivery confirmation.

[screwballl]

usually when sending items between HL people, I always try to get at least delivery confirmation to make sure the USPS did deliver it...