TheNerds.net!

[screwballl]

before you send it back, write DOA in black permanent marker on the outside and inside of the box and side of the PSU itself.

Any company with chemicals (like OCZ) should have some solvent that can take the marker off easily but it would be enough to deter this company from trying to restock it.

[azianai]

Originally Posted by screwballl

before you send it back, write DOA in black permanent marker on the outside and inside of the box and side of the PSU itself.

Any company with chemicals (like OCZ) should have some solvent that can take the marker off easily but it would be enough to deter this company from trying to restock it.

They may not accept it back, saying its not in factory condition lol.

[Quakindude]

The PSU was sent back a couple weeks ago. I wasn't about to give them any reason to deny my return.

[drew and not u]

Dude, you've been having bad luck with hardware lately. :(

[screwballl]

look through their terms and conditions to see if the restock fee is charged on all items, only returned items or also on defective items.... I had a problem before where their T&C said no restock fee on items returned defective yet they charge everyone that fee anyways... and after fighting for a few weeks they finally refunded the restock fee as well. This was some 7-8 years ago so I forget which one it was.

[onebxr]

Originally Posted by drew and not u

Dude, you've been having bad luck with everything under the sun lately. :(

There fixed it for you.
-1

[One4yu2c]

Looking through their return policy, there's no indication that a restocking fee would be applicable in this situation. And according to my fuzzy math, the deduction comes to roughly 5-6%.

Quake, I'm trying to contact them on your behalf, with a link to this thread. We'll see if they respond or not.

[Quakindude]

Originally Posted by drew and not u

Dude, you've been having bad luck with hardware lately. :(

Yes, we have. The problem was finally tracked down as an issue with the electricians when our house was rebuilt. So now I'm not having any more mysterious hardware failures. But it did end up costing me roughly $1100 in burnt up equipment all told. My beloved Onkyo AV Receiver being the last piece to give up the blue genie. Looking for $$$ from the electricians insurance. But it takes one hell of a long time for that process to work through and I've already been told that the motherboard from the kids computer I tossed in the trash will not be paid for. Only those items I still have here would be considered and that even then, computer hardware would be extremely difficult to determine the actual cause of failure on. Things like Hard drives are covered right off, but not a mobo or the friggin $185 video card. I wanted to ask WTF the difference is since a HDD sits on a PCB just like anything in a computer, but didn't want to drive the shaft further up my ass with my witty comments.

I had a couple of things Rich had sent me to review just stop working one day. A mobo and ram. So now I'm left wondering if this was the cause of that. I dunno, but this whole tornado thing seems to be just continuing on and on.

[Phosphorous]

Might want to file a complaint through the Better Business Bureau. I've had great success a few times filing complaints through them.

Check out this link: TheNerds.net

Look at the bottom right of that screen and there is a button to file a complaint. You should hear something from them pretty quickly this way.

[Rick-TheNerds.net]

My name is Ricky, and I am the Customer Service Supervisor at TheNerds.net. In the future any of you guys can reach me at rick@thenerds.net, or on AIM @ CNIRicky. My phone direct is 888-566-6373 ext 135, although I am constantly in and out of my desk so email/aim is a better option for a quicker response.

Wow. That is about all I can say about the situation you have had with this order. And of course - My Apologies - this is definitely an exception to our service, not the norm by any means.

I just pulled up your order and refunded you the remaining portion of it that was originally not credited due to a restocking fee. You should see this credited back to your Google Checkout account very shortly.

The representative you originally spoke to just forgot to mark your return for a full 100% refund and waive the standard 3% restocking fee. On a normal return, there is a standard 3% fee. But of course if an order is defective/damaged that fee is waived. Again, sorry about the mistake there.

As for the phone system issues, I really have no explanation. We did recently convert over to a new VOIP based system, but I haven't heard of an issue like this at all.

Hope this helps to make you a litttttle bit happier with TheNerds.net, even though we did obviously provide you with a very bad first experience. I am also going to send you a $15 in store credit if you ever choose to come back and use it.

-Ricky McInnes