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| The Support Experience Share your experience with companies tech support/customer service. Get help from HL in dealing with companies. |
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| | #11 |
| Functional Alcoholic | I received notification yesterday that my old video card had been received by eVGA and my new one is on it's way. I am expecting to receive the new video card on Wednesday, with a total turn around time of 2 weeks. So far the whole process has been pretty painless. I created the RMA online, received a shipping label by email, and shipped the package by UPS. No hassle and no talking to customer support, doesn't get much easier then that. |
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| | #12 |
| socket 939 junkie | are they sending a 7900GT or something else? Q6600 @ 3.6ghz (400x9 @ 1.408v) Gigabyte X38-DQ6 2x2GB G-Skill DDR2 1000 @ DDR2 1066 5-5-5-15 2T 2.1v Visiontek HD4870 Seagate 7200.11 500GB 32MB Cache HDD Razer Barracuda AC1 Silverstone DA750 Samsung Dual Layer DVD Burner Lian Li G70WB Thermochill PA120.3|Swiftech Storm Rev.2|Swiftech MCP 655 |
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| | #13 |
| i love bawls Join Date: Mar 2006 Location: teh_Earth
Posts: 828
| I haven't had any problems with my 7900gt aside from it coming with the wrong BIOS entirely, but i second eVGA being awesome with customer support. We RMA'd a card for a customer that was all burnt up trying to run on far less power than the card required. We sent them back basically a GPU and a melted ball of plastic, and they sent us back a brand new card. In under 2 weeks time it was back in our hands. Good luck hitman! |
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| | #14 |
| Go Ahead Punk. Join Date: Oct 2007 Location: New Hampshire
Posts: 209
| i picked up a 8800gts for my new build , was DOA . called evga , they are overnighting me a card on monday . great customer servers so far Thermaltake Armor Plus Asus Maximus Formula X38 Intel Q6600 G0 @ 3.2 w/ Arctic Silver 5 Cooler master Gemin II w/ 2 Arctic Cooling 120mm 4x1gig Crucial Ballistix @ 800 2x Seagate Barracuda 250g RAID 0 EVGA 8800GTS (g92) Silverstone Decathlon 850w Samsung DVD+R DVD burner w/ Lightscribe Vista Home Premium 32bit Samsung 22" widescreen Logitch G5 mouse and Wave Keyboard |
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| | #15 |
| I'm Diggin it! | Hopefully, my 780i RMA goes as fast, and smooth. Q6600@ 3.2GHz w/ CNPS9700 | EVGA 780i | 2Gb Corsair DDR2-800 | EVGA GTX 280 1Gb Video | 1x WD 640Gb HDD, 2x Seagate 400Gb HDD, 1x250Gb WD | 2x Samsung SH-203B Opticals | Antec 900 | ABS/Tagan BZ700 700W PSU |
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| | #16 |
| Functional Alcoholic | it doesn't say what they are sending. I am expecting another 7900GT, that way if it's an upgrade I will be surprised. I think they should upgrade me since thats the 3rd card to go belly up on me. If I had called them I probably would have been able to get an upgrade, but I hate talking to customer service. |
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| | #18 | |
| Stoopid Head Join Date: Mar 2007 Location: Pacific Grove, CA
Posts: 4,256
| Quote:
![]() Intel Core 2 Duo E8400 + Thermalright Ultra 120 Extreme DFI Blood Iron P35-T2RL + Thermalright HR-05 IFX 2GB G.Skill 800MHz F2-6400PHU2-2GBHZ EVGA GeForce 8800GTS 320MB Silverstone Decathlon 650W Western Digital 250GB SATA II | |
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| | #20 |
| aka Mike Honcho | OH SHI- sweet! INTEL Core 2 Extreme QX9770 * ASUS Striker II Extreme 790i Ultra * Corsair Dominator 2GB DDR3-2000 EVGA GTX 280 SLI * Western Digital Velociraptor * ASUS BC-1205PT Blue Ray Drive * Danger Den Torture Rack Water Cooling - Dtek Fuzion V2 - D5 - 120.3 - EK Res400 - 1/2" Tygon - Bitspower Compression Fittings |
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| evga, rma |
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