DirecTV loses a customer

[halutzparilla]

well i never have a problem like this with directv, actually the guys handling our installations and the rep that i talked with was very pleasant. but the story is that the apt i transfered the landlord dont want to put the dish in his roof because it was an old house, now that we are in a apt building i'm facing the opposite direction of the satellite they have no choice but to discontinue the service, i would want to switch back to fiostv internet and phone but its not yet available in my building... so i'm still thinking about cable but i want optimum which is not also available only TimeWarner which i had bad rep exp... talk about tough luck...

[Capper]

So today.....we get our DirecTV bill.......and right in the friggin middle of it is a $460 (not $299 as originally told would be waived) early termination fee.

So I call DirecTV, politely at first, but start getting a run around immediately.....after another lengthy wait, I'm finally connected to a supervisor, who tells me neither he, nor any other DirecTV employee has the ability to waive he fee....and to have a nice day.

So I call back and ask to speak the the highest DirecTV authority........they place me on hold again, then come back and tell me they are going to transfer me.....and disconnect me.

[screwballl]

I am the type that would just refuse to pay it saying that I was told it would be waived and the notes should be in their system.

[RA1D]

ITS ON NOW, BITCHES!!!

[Capper]

So a third call actually gets me someone "helpful"....who tells me they can't waive the fee, but that its $125, not the $460 showing on the bill, they also refund the money for the PPV movies we were unable to watch.....making it a $110 loss......I'll live with that, but will do everything I can to prevent anyone from ever using DirecTV again.

[One4yu2c]

Originally Posted by Capper

I'll live with that, but will do everything I can to prevent anyone from ever using DirecTV again.

And he means it - looking out my living room window, there's a crazed 39-yr-old chewing on the wires coming from my DirecTV dish!

[oldman_gamer]

....so the customer is always wrong AGAIN. What a bunch of bullshit.I have been getting direct tv mailings every week for over a month now.Come back to us and we will give you a deal, bull shit (the f%$#@!! deal was no different than the deal they give anyone else).I called them 3x telling them I no longer wish to recieve the mail/take me off your mail list.I was nice about it. Yesterday,I recieved a late night call...about 7pm my time,a lady asking me when I would like a service person to come install the service and turn it on. I flipped the $#@! out on her.They dropped the ball and I was supposed to be nice? I dont ^%$#@!! think so. After numerous "nice" calls to them, they still had the adacity to call me and play stupid....im sorry,but you cant fix,stupid. Stupid, is forever.(Ron White says so) I dont know about everyone else,but I pay $ to get rid of the shit(garbage) and im done being nice about it.In a million years I would not have paid a fee to "borrow" their junk,and sure as hell is hot, would not have paid the fee they automatically came down to.Just my $ .02. HD TUNE can not measure this heart rate @ this time. I have been on the customer service end for over 23 years without fault...shame on THEM.

[Reloadron]

Originally Posted by oldman_gamer

....so the customer is always wrong AGAIN. What a bunch of bullshit.I have been getting direct tv mailings every week for over a month now.Come back to us and we will give you a deal, bull shit (the f%$#@!! deal was no different than the deal they give anyone else).I called them 3x telling them I no longer wish to recieve the mail/take me off your mail list.I was nice about it. Yesterday,I recieved a late night call...about 7pm my time,a lady asking me when I would like a service person to come install the service and turn it on. I flipped the $#@! out on her.They dropped the ball and I was supposed to be nice? I dont ^%$#@!! think so. After numerous "nice" calls to them, they still had the adacity to call me and play stupid....im sorry,but you cant fix,stupid. Stupid, is forever.(Ron White says so) I dont know about everyone else,but I pay $ to get rid of the shit(garbage) and im done being nice about it.In a million years I would not have paid a fee to "borrow" their junk,and sure as hell is hot, would not have paid the fee they automatically came down to.Just my $ .02. HD TUNE can not measure this heart rate @ this time. I have been on the customer service end for over 23 years without fault...shame on THEM.

So we can gather you have become a tad upset with them? Like you are seeing red?

Like I posted way back in the beginning. Capper's ten years beat my neighbor by 9 years and 11 months.

They were actually going door to door on my street hawking the dish deal. My poor neighbor Bill (one of our seniors) bought into things. So up went a dish.

Within a day Bill calls me and tells me his email and Internet won't work. OK, so I wander accross the street and look at his DSL modem. No signal. I start following the phone line and see where the dish modem is connected to the phone line. OK, disconnect dish modem and now DSL modem works fine (just as it did from day 1). Reconnect dish modem and DSL modem fails again. Logical assumption is dish modem and DSL modem will not coexist in peace on phone line.

When I first heard Bill was getting a dish I warned against it. Severe weather, dish won't work. Get snow and ice on dish and dish won't work. Dish receiver fails and you have to ship the thing and during all that time either use an antenna for limited local origination or do without. I told him, Bill you have cable and it works, when things work don't screw with them!

I tried a few filters to no avail. Those modems were destined not to coexist. Bill told them he had a DSL modem when they set things up. So now Bill is screwed. Bill calls dish who says it isn't their problem. Bill gets pissed and boxes everything and sends it back, except dish which he places on treelawn as trash.

When all was said and done Bill was out $250. Damn that fine print! He did learn a lesson though. About a $250 lesson.

The dish people can be aggressive in their advertising and canvassing. They also have no shortage of fine print.

Ron

[Phosphorous]

Originally Posted by Capper

So a third call actually gets me someone "helpful"....who tells me they can't waive the fee, but that its $125, not the $460 showing on the bill, they also refund the money for the PPV movies we were unable to watch.....making it a $110 loss......I'll live with that, but will do everything I can to prevent anyone from ever using DirecTV again.

Do yourself a favor and don't just live with it bro. Someone else somewhere not in our forum community will get bit in the @$$ if people like you and and the rest of us that are tech savvy and such don't fight back.

If I were in your situation I would send off a complaint to the BBB. Someone earlier in here posted that as well. Here's the link: Direct TV BBB They have a C rating. The complaint link is in the lower right.

[screwballl]

my father in law got screwed by them as well... they said if he stayed on he would not have to pay some outrageous early termination fee so he stayed on to the very day that his contract was over, he called them to cancel and they said that the system automatically renewed his contract one more year and he would have to pay an even more outrageous fee... he canceled the service and refused to pay them a dime. they tried sending it to collections and he fought it saying he never agreed or signed anything for a second year and used a legal friend of his to get everything dropped completely... then about 3 months later he started getting their "we miss you", sign up again and get this great deal... he said that normal junk mail goes in the trash but this goes straight into the shredder.