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Old December 29th, 2006   #11
ako the pinoy
 
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Default Re: Problem With VErizon ADSL Modem help pls..

update about my frustrations...

crappy DSL Sucks...

and i'm stuck for a year until contract finish...

i just got my new modem they send me WESTELL 6100 and its still gets disconnected more than 10 times a day and most of the time during CSS...

guys help me here...the F***ing tech support is no support at all...
they gets disconnected while talking to them as much as the modem disconnect from the internet...



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Old December 30th, 2006   #12
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Default Re: Problem With VErizon ADSL Modem help pls..

Quote:
Originally Posted by halutzparilla View Post
update about my frustrations...

crappy DSL Sucks...

and i'm stuck for a year until contract finish...

i just got my new modem they send me WESTELL 6100 and its still gets disconnected more than 10 times a day and most of the time during CSS...

guys help me here...the F***ing tech support is no support at all...
they gets disconnected while talking to them as much as the modem disconnect from the internet...
Could be a line problem. Before we go any further, are there any other computers connected through this gateway experiencing problems?



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Old December 30th, 2006   #13
ako the pinoy
 
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Default Re: Problem With VErizon ADSL Modem help pls..

yes, my laptop is connected too... and i'm not using a third party router...

heating issue is no more coz i drilled a big hole all over my modem for better airflow...

and the tech support made it clear that they cannot send a tech for the line but they did a remote line test...



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Old December 30th, 2006   #14
 
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Default Re: Problem With VErizon ADSL Modem help pls..

I gather the Westell Versalink 327W is a modem/router/AP all-in-one unit?

Do you have access to the "DSL Transceiver Statistics" page? Can you see what type of DSL you have? ADSL? ADSL2? ITU G.992.X?

Verizon may have switched you from ADSL to ADSL2, which uses different frequencies. If you have older filters on your phones this may be the problem.

Is your DSL modem plugged into the phone wiring at the demarcation point or is it just pluged into a phone jack?

How many phone jacks are in your house? Do they all have filters on them (all of those with phones anyways)?

If you're looking at buying another modem the Siemens SpeedStream 4200 units are pretty good, although sometimes ISPs put crappy "special" firmware on them (but that can always be "fixed"... ;) )



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Old December 31st, 2006   #15
Hmmm...
 
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Default Re: Problem With VErizon ADSL Modem help pls..

Quote:
Originally Posted by halutzparilla View Post
update about my frustrations...

crappy DSL Sucks...

and i'm stuck for a year until contract finish...

i just got my new modem they send me WESTELL 6100 and its still gets disconnected more than 10 times a day and most of the time during CSS...

guys help me here...the F***ing tech support is no support at all...
they gets disconnected while talking to them as much as the modem disconnect from the internet...
Shoot me a pm. I have instructions on how to fix the problem but am not allowed to post it. One of the Verizon techs gave it to me, a while ago.



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Old January 12th, 2007   #16
 
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Default Re: Problem With VErizon ADSL Modem help pls..

Blondie...
I'm having similar problems with a Westell 6100 and verizon. Can you please PM me the fix and I can see if it helps me also? I would PM you directly, but I'm too new to the forum.
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Old January 13th, 2007   #17
Hmmm...
 
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Default Re: Problem With VErizon ADSL Modem help pls..

Quote:
Originally Posted by sealslayer View Post
Blondie...
I'm having similar problems with a Westell 6100 and verizon. Can you please PM me the fix and I can see if it helps me also? I would PM you directly, but I'm too new to the forum.
Check your pm's.

I had to send it in 2 parts due to how long it was.



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Old January 13th, 2007   #18
ako the pinoy
 
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Default Re: Problem With VErizon ADSL Modem help pls..

after long 45 minutes debate with billing they finally agreed to dispatch a tech, unfortunately i didn't know what exactly they did to my phone jack....

but never the less the DROP of internet connection was lessen but i'm still not satisfied because it still drop 10-20 a day as to previously 10-15 every five minutes ... and most of the time when it DROP when i play STEAM CSS or Having Internet surfing with Videos...

anyway blondie if you could PM me the fixe so i could try them,

My Westell Versalink is B90-327W15- 06 rev.D assembled in USA 07/2005 , and the Westell 6100 is E90-610015-06 Rev.E, made in china 10/2006....



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Old January 13th, 2007   #19
Hmmm...
 
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Default Re: Problem With VErizon ADSL Modem help pls..

Check your pm's. The directions are for the Westell 6100, but should work for others



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Old January 13th, 2007   #20
ako the pinoy
 
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Default Re: Problem With VErizon ADSL Modem help pls..

i got it blondie, but the tech that came over the apt said that never to use the 6100 due to many issues between the modem and third party router, so i'm using the verzalink 327w, which i metioned after the new phone jack installation only drops 10-20 a DAY not 10-15time a MINUTE...

thank you for the PM anyway... the 6100 have very different config versus the Verzalink 327W btw...



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