The Arctic Cooling Freezer 64 Pro Heatsink/Fan - Page 3

**One4yu2c** · February 27th, 2006

Wanted to update this thread. In the review I mentioned that the fan suspension broke in a couple of corners. It still worked fine, but I decided to process an RMA anyway. Scythe was very pleasant to communicate with. They asked where I bought it from, I supplied the info, and they emailed me an RMA number. Once they received it, I was issued a UPS tracking number and the replacement arrived today, on schedule. Rather than just replacing the fan, they swapped the whole heatsink for a new, retail boxed unit.

Thumbs up to Scythe for their customer service.

Captain Crunch · February 27th, 2006

Good deal glad it worked for ya Paul.
No hassle with RMA is a good thing.
And they sent you a brand new unit............. 8)

**gvblake22** · February 27th, 2006

Good news, thanks for the update :)

**gvblake22** · June 8th, 2006

Hey Paul. You mentioned in the review that Arctic Cooling suggests you orient the cooler so it blows the air through the heatsink toward the rear exhaust fan. Does this mean that the Arctic Cooling Freezer64 Pro can be installed any direction you want?

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February 27th, 2006	#21
One4yu2c I don't know how to put this, but, I'm kind of a big deal. Join Date: Jan 2006 Location: Land of the Lounge Lizards Posts: 2,786 Blog Entries: 3	Wanted to update this thread. In the review I mentioned that the fan suspension broke in a couple of corners. It still worked fine, but I decided to process an RMA anyway. Scythe was very pleasant to communicate with. They asked where I bought it from, I supplied the info, and they emailed me an RMA number. Once they received it, I was issued a UPS tracking number and the replacement arrived today, on schedule. Rather than just replacing the fan, they swapped the whole heatsink for a new, retail boxed unit. Thumbs up to Scythe for their customer service.

February 27th, 2006	#22
Captain Crunch Join Date: Feb 2006 Location: Right side of middle Earth Posts: 714	Good deal glad it worked for ya Paul. No hassle with RMA is a good thing. And they sent you a brand new unit............. 8)

February 27th, 2006	#23
gvblake22 Modder-ator Join Date: Dec 2005 Location: Tempe Desert Posts: 6,542 Blog Entries: 1	Good news, thanks for the update :)

June 8th, 2006	#24
gvblake22 Modder-ator Join Date: Dec 2005 Location: Tempe Desert Posts: 6,542 Blog Entries: 1	Hey Paul. You mentioned in the review that Arctic Cooling suggests you orient the cooler so it blows the air through the heatsink toward the rear exhaust fan. Does this mean that the Arctic Cooling Freezer64 Pro can be installed any direction you want?